Privacy Policy

1. Introduction

Voltracker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated mileage tracking service for electric vehicles.

2. Information We Collect

2.1 Vehicle Data

• Location Information: GPS coordinates, addresses, and route data
• Trip Data: Start/end times, mileage, and duration
• Vehicle Information: VIN, make, model, year, and odometer readings
• Charging Data: Charging location and duration (for categorization purposes)

2.2 Account Information

• Personal Details: Name, email address, phone number
• Authentication Data: OAuth tokens for vehicle API access
• Billing Information: Payment details (processed by third-party providers)

2.3 Usage Data

• App Analytics: Feature usage, session duration, error logs
• Device Information: Device type, operating system, IP address
• Performance Data: App crashes, response times, system status

3. How We Use Your Information

3.1 Core Services

• Automatically track and categorize your vehicle trips
• Generate IRS-compliant mileage reports
• Provide tax deduction calculations and insights
• Sync data with accounting software integrations

3.2 Service Improvement

• Improve our AI categorization algorithms
• Enhance app performance and reliability
• Develop new features based on usage patterns
• Provide customer support and troubleshooting

3.3 Communications

• Send service updates and important notifications
• Provide customer support responses
• Share product updates and new features (with consent)

4. Data Sharing and Disclosure

4.1 We Do NOT Share Your Data With:

• Data brokers or advertising companies
• Social media platforms
• Any third parties for marketing purposes
• Government agencies (except as legally required)

4.2 We MAY Share Data With:

• Service Providers: Cloud hosting, payment processing, email services
• Accounting Software: When you enable integrations (with your consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition (with notice)

5. Data Security

5.1 Technical Safeguards

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Third-party security assessments and penetration testing

5.2 Data Minimization

• We collect only data necessary for our services
• Location data is automatically deleted after 7 years
• Raw GPS coordinates are aggregated and anonymized
• Detailed vehicle diagnostics are not collected

6. Your Rights and Choices

6.1 Access and Control

• View Your Data: Export all your data through the app
• Delete Your Data: Request complete account deletion
• Correct Your Data: Edit trip categories and account information
• Pause Tracking: Temporarily disable automatic tracking

6.2 Communication Preferences

• Opt out of marketing emails (service emails still required)
• Control push notification settings
• Choose data sharing preferences for integrations

7. Data Retention

• Trip Data: 7 years (for tax audit requirements)
• Account Data: Until account deletion
• Usage Analytics: 2 years (anonymized)
• Support Data: 3 years after resolution

8. International Data Transfers

Your data may be processed in the United States and other countries where we operate. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adherence to GDPR requirements for EU residents
• Privacy Shield equivalent protections

9. Children's Privacy

Voltracker is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification to your registered address
• In-app notification when you next use our service
• Updated "Last Modified" date on this page

11. Contact Information

For questions about this Privacy Policy or your data:

• Email: privacy@voltracker.com
• Mail: Voltracker Privacy Officer
  123 Innovation Drive
  Tech City, TC 12345
• Response Time: We respond to privacy requests within 30 days

12. Regional Specific Rights

12.1 European Union (GDPR)

• Right to access, rectify, erase, and port your data
• Right to restrict or object to processing
• Right to lodge complaints with supervisory authorities
• Legal basis: Legitimate interest for business purposes, consent for marketing

12.2 California (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising privacy rights